Shipping policy
Welcome to Orthro Plus. We are committed to delivering your Ayurvedic and wellness products safely and efficiently across India.
Order Processing
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During peak seasons, festivals, or promotional periods, processing times may be slightly extended.
Shipping Time
- Standard delivery typically takes 3–7 business days depending on the delivery location. Remote or rural areas may require additional transit time.
- Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural calamities, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- Free shipping offers, if available, will be clearly mentioned on the website.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
- Customers can track their shipment using the courier partner's tracking system.
Delivery Attempts
- Our courier partners will make delivery attempts at the provided shipping address.
- If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
Damaged or Missing Items
- If you receive a damaged package or if any item is missing, please contact us within 48 hours of delivery.
- We may request photographs of the package and product for verification purposes.
Address Accuracy
- Customers are responsible for providing accurate shipping information.
- Orthro Plus shall not be liable for delays or losses resulting from incorrect shipping details provided by the customer.
Contact Us
For any shipping-related queries, please contact:
Orthro Plus
Shop No. 6, Parvati Sadan, Jambhali Naka, Near Samarth Mandir Hall, Thane (W), Maharashtra – 400601
📧 Email: orthroplus@gmail.com
📞 Phone: +91 9321994908
